Less Consulting
More Doing
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Share what keeps you up at night and we’ll see if we’re a good fit to solve it together with creativity and innovation. Sometimes a good ear and friendly advice is all you need.
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Sometimes the world is on fire and you need fast action leading to measurable outcomes in days or weeks.
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Articulate what success in the future looks like through the whole organization. Dig deep and understand the big picture. Identify the points of opportunity and start acting.
Transforming visions into reality, one bold idea at a time.
What We Do
Our Areas
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We show businesses the value of putting the customer at the center of their identity. We connect business value and customer interaction through hard measurements. We forge the path from where we are to where we want to be.
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If only everyone knew what was happening all the time, if everyone knew what to do every minute of the day to achieve the ultimate objective. A lot of project management hides behind terminology and methodology, requiring you to adapt to it. We put the users and leaders at the center of our approach and ensure there is a well functioning and evolving system that gets things done.
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Your customers are crying out for help. We simplify the noise and turn data into actionable insights that empower agents to solve problems, your engineers to improve the product, and your leadership to make enhanced decisions. And while we’re at it, we can achieve things like saving money or increasing revenue.
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There are so many choices and everyone is yelling that AI is the future. They’re not wrong but that doesn’t mean every company should just flip a switch and expect magic. We can help you cut through the BS and never-ending sales pitches to make the best choice given your business, the moment in time, and your unique vision.
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You know the terminology and that you need it. But what next? We can help you go from something that used to be a distraction to a robust program that supports business objectives while keeping your customers safe and your business protected.
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We are in an ocean of data but we’re thirsting for insight. You know the basics- the revenue, the top line costs. But what about the performance of those other groups like trust and safety and customer support? How do you relate their arcane metrics with why the company exists in the first place?
We can assist in the never-ending effort to understand just what the heck is going on across the whole business. We can help to make sure that decision makers have the right formation to point the organization in the right direction; unifying various groups to one common, and transparent, purpose.
Explore the magic of doing
Most consultants are great talkers. We’re sure you’ve met them and there’s a chance you despise the whole concept. We focus on action, delivery, accountability, and we commit to the discipline of follow-through.
